How To Claim

If you are making a Holiday Cancellation Claim, see the "Making a Claim" section on this page.

We would always recommend you contact us (01202 642840) as soon as you are aware there is a likelihood of a claim. This allows prompt and efficient advice to be provided.

However, there are times when the office is closed and if the circumstances warrant it may be appropriate to call the insurance company's out of hours claim line. Please download the telephone list using the link at the bottom of this page.

Emergency repairs should always be carried out to minimise further damage. Keep all receipts to send to us later.

Keep all damaged goods until it has been decided whether inspection by us or your insurers is required. DO NOT assume a damaged carpet will be replaced; a specialist contractor may be appointed.

Photographs and/or video recordings of the damage may be useful.

If calling any of the numbers below

1. Be aware of the name of your insurers
2. Have the Policy number available.

It is always advisable to contact us (01202 642840) to allow us to oversee the claim.

This list is updated regularly and believed to be correct at the time of publication.
You may also refer to the Policy documentation in your possession.