Emergency Contacts

Provider Policy Type Underwriter Number Email 24 Hours – Emergency
ABACUS 0345 122 3283 none none
AmTrust Specialty Limited 0115 934 9818 claims@amtrusteu.co.uk none
Arc Legal Assistance Limited 0333 005 6716 claims@arclegal.co.uk none
Aviva see policy wording none none
AXA Commercial 0345 600 2716 cpcclaims@axa-insurance.co.uk none
Own Use Holiday Home AXA Residential 0330 094 7089 cpschemesclaims.ins@axa-insurance.co.uk none
Property Owners Axis Managing Agency Limited 0144 3229 513 uk.gbtechnical.adjusting@gbtpa.com 0172 4761 378
Unoccupied Covea 0330 024 2266 newcommercialclaims@coveainsurance.co.uk none
ABACUS Equity Red Star see policy wording none none
Liberty Mutual Insurance Europe SE 0144 3299 513 uk.gbtechnical.adjusting@gbtpa.com none
Liverpool Victoria 0800 032 1170 commercial.claims@lv.com none
Local Assist 0800 157 1211 none none
Plum see policy wording none none
Protector see policy wording none none
HCC (Tokio Marine) 0144 3299 513 uk.gbtechnical.adjusting@gbtpa.com 0172 4761 378
ABACUS Dome 0144 3299 513 uk.gbtechnical.adjusting@gbtpa.com 0172 4761 378
ABC Motor 0330 678 5549 none 0330 678 5549
ADVENT Home 01242 674674 claims@adventinsurance.co.uk none
Property Owners 01242 674674 claims@adventinsurance.co.uk none
Commercial Vehicle 0345 122 3018 none 0345 122 3018
AGEAS Motorcycle 0345 126 2599 none 0345 126 2599
Motor 0345 122 3018 none 0345 122 3018
Liability 0344 893 9500 casualtyclaims@allianz.co.uk none
Director’s & Officers 0344 893 9500 casualtyclaims@allianz.co.uk none
Engineering 01483 265 825 claims@allianzengineering.co.uk none
Fleet 0370 606 4912 claims.start@allianz.co.uk none
Home 0330 678 5000 none 0330 678 5239
ALLIANZ Motor 0330 678 5557 none 0330 678 5557
Professional Indemnity 0344 893 9500 casualtyclaims@allianz.co.uk none
Property Owners 0344 412 9988 propertyclaims@allianz.co.uk none
Retailers see policy wording none none
Self Catering 0344 412 9988 propertyclaims@allianz.co.uk none
Shop see policy wording none none
ANSVAR Charity 0345 606 0431 ansvarclaims@ansvar.co.uk none
Community Radio 0345 606 0431 ansvarclaims@ansvar.co.uk none
ARAG Legal 0117 934 0107 none none
ARTHUR J GALLAGHER Self Catering 01452 801704 none 01724 761378
ASHBURNAM Land Liability 0330 024 2266 newcommercialclaims@coveainsurance.co.uk none
Commercial Crime none prclms@aviva.co.uk none
Commercial Vehicle 0800 056 7909 CMTeam2@aviva.com 0800 246 876
Fleet 0800 246 876 none 0800 246 876
AVIVA High Net Worth Home 0800 051 1750 none 0800 051 1750
Home 0800 012 345 none 0800 012 345
Liability 0800 015 1498 none 0800 015 1498
Motor 0345 030 7322 onlineclaims.uk@aviva.com 0345 030 7322
Office 0800 015 1498 none 0800 015 1498
Property Owners 0345 030 7761 CPClaims2@aviva.com none
Commercial Liability 0370 900 0867 none 0370 900 0867
Home 0330 024 6842 none 0330 024 6842
Motor 0345 608 0230 none 0345 608 0230
AXA Private Medical see policy wording see policy wording see policy wording
Liability 0345 900 4185 liabilityclaims.ins@axa-insurance.co.uk none
Property Owners 0370 900 0867 spclaims.ins@axa-insurance.co.uk 0330 024 5346
BRITISH ENGINEERING SERVICES Engineering see policy wording see policy wording none
CBC Commercial Liability none claims@cbcinsurance.co.uk none
CEDAR Property Owners see policy wording see policy wording none
Arkel Adapt 0117 929 9255 bristol@cpadjusting.com 0117 9388 386
B&B Property Extra 0330 102 6062 prestonclaims@davies-group.com none
CETA Home Covea 0330 134 8186 none none
Property Owners Prestige Underwriting 0800 0327 327 none none
Unoccupied Beazley
B&B 0800 197 2770 none 0300 303 2948
CHERISH Home 0800 197 2770 none 0300 303 2948
Property Owners 0800 197 2770 enquiries@cherishinsurance.co.uk none
CLEAR Self-build 0345 0307 766 none none
Commercial Liability 01732 848 077 new.claims@woodgate-clark.co.uk 01732 520 270
COMMERCIAL EXPRESS Liability 01732 520 273 new.claims@woodgate-clark.co.uk 01732 520 270
Property Owners 01732 848 077 new.claims@woodgate-clark.co.uk 01732 520 270
Retailers 01732 520 273 new.claims@woodgate-clark.co.uk 01732 520 270
High Net Worth Home 0330 134 8186 none 0330 134 8162
COVEA Home 0330 134 8186 none 0330 134 8162
Liability 0330 024 2266 newcommericalclaims@coveainsurance.co.uk 0330 024 2266
Property Owners 0330 024 2266 newcommercialclaims@coveainsurance.co.uk 0330 024 2266
COVERDRONE Drone 01270 448998 claims@coverdrone.com none
ECCLESIASTICAL Property Owners 0345 603 8381 none 0345 603 8381
Commercial 08081 756372 eku_claims@tmhcc.com none
EAST KENT UNDERWRITING Property Owners’ 02380 623067 mrsl.commercial@ghgsolutions.co.uk none
Unoccupied – Property Damage 03445 577854 propertyclaims@innovation.group none
Unoccupied – Liability 03445 576246 bspoke@kennedyslaw.com none
HAGERTY Collector’s Cars 0333 323 1243 none 0333 323 1243
Marine Cargo 0161 236 3380 claims@nmu.co.uk none
HOWDEN Legal see ARAG legal none none
Marine 01732 223 610 claims@HavenKJ.com none
INTACT
(formerly known as RSA and NIG)
(for policies on or after 26 August 2025)
Property Owners’ 03301 024100 commercial.propertyclaims@intactinsurance.co.uk 03453 004006
Liability 03301 022810 newliabilityclaims@intactinsurance.co.uk none
Professional Indemnity 01403 232308 profin.claims@intactinsurance.co.uk none
INTEGRA Home 01274 700 810 none 01274 700 810
IPRISM Charity 0345 603 8381 none 0345 603 8381
Home 0333 005 1616 none 0800 085 2739
ISRAEL GORDON & CO Charity 020 7251 2255 enquiries@gordonandco.co.uk none
Ammateur Dramatics
JACKSON LEE UNDERWRITING Travel 01403 788 720 claims@ergo-ias.co.uk none
JENSTEN Home 0800 9170 168 jenstenclaims@uk.sedgwick.com none
Property Owners 0800 9170 168 jenstenclaims@uk.sedgwick.com none
Director’s & Office 0344 893 9500 none none
LANSDOWN Block of Flats 0345 258 3880 commercial.claims@archinsurance.co.uk none
Terrorism 01245 343 630 claims@angelriskmanagement.com none
LARK Music 0333 1886 583 keynote.claims@larkmusic.com none
Family Legal Expenses 0114 249 3300 assist@lexelle.com none
LEXELLE Landlord Legal Expenses 0114 350 4107 assist@lexelle.com none
Rent Guarantee 0114 350 4107 assist@lexelle.com none
LV BROKER Home 0330 678 5000 none 0330 678 5239
MAGENTA Home 0330 024 8087 none none
MI PROPERTY Property Owners 01908 302 214 britukproperty@broadspiretpa.co.uk none
Commercial Liability none newliabilityclaims@uk.rsagroup.com none
NIG
(now known as Intact)
(for policies before 26 August 2025)
Contractors none nig.com/claims none
Liability 0330 041 3778 newliabilityclaims@uk.rsagroup.com none
Property Owners 0330 041 3777 commercial.propertyclaims@uk.rsagroup.com none
Shop none nig.com/claims
High Net Worth Home 0161 529 1400 UK.PenPL.claims.new@penunderwriting.com none
Home 0345 0729 957 none 0345 0729 957
PEN UNDERWRITING Professional Indemnity 0207 2205 212 none none
Property Owners 0333 0107 190 none 0161 0838 6600
Q UNDERWRITING Tradesmen Liability 0345 900 4185 liabilityclaims.ins@axa-insurance.co.uk none
RENOVATION Renovation Liability 01732 520 273 new.claims@woodgate-clark.co.uk none
Home Undergoing Work 0330 100 3432 new.loss@hsbeil.com none
Liability 0345 300 4006 none 0345 300 4006
RSA
(now known as Intact)
(for policies before 26 August 2025)
Office 0345 300 4006 none 0345 300 4006
Property Owners 0345 300 4006 none 0345 300 4006
Restaurants & Hotels 0345 300 4006 none 0345 300 4006
Retailers 0345 300 4006 none 0345 300 4006
Surgery 0345 300 4006 none 0345 300 4006
RURAL INSURANCE GROUP Farm 02921 010 334 ruralnewclaims@uk.sedgwick.com none
Home 01905 27775 claims@sjlins.co.uk 0121 411 0535
SJL Office 0203 966 7626 new.claimUK+Folgate@reserv.com none
Property Owners 01905 27775 claims@sjlins.co.uk 0121 411 0535
SUNWORLD Travel 0203 475 3630 none 0203 475 3630
High Net Worth Home 0207 661 1180 GJWPCConcierge@ie.sedgwick.com none
T & R Home 01204 860 427 tpasolutions@questgates.co.uk none
Property Owners 0344 371 2390 none none
TOWERGATE AGRICULTURAL Farm 0330 123 0288 none 0330 123 0288
U-SURE Property Owners 01268 218 260 none none
Home 0115 950 5052 claims@vasek.co.uk 0115 950 5052
VASEK Own Use Holiday Home 0115 950 5052 claims@vasek.co.uk 0115 950 5052
Property Owners 0115 950 5052 claims@vasek.co.uk 0115 950 5052
VICTOR Cyber 0330 100 3432 new.loss@hsbeil.com none
Property Owners 0344 856 3861 MSAmlin.property@davies-group.com none
ZURICH Directors and Officers none professionalandfinancial.lines.newclaims@uk.zurich.com none
Property Owners 0800 302 9055 none 0800 302 9055