J L MORRIS (Insurance Brokers) Ltd.
1. Our Services
As an independent Insurance Broker (insurance intermediary), we provide advice on, arrange and manage your insurance needs. We offer a wide range of insurance products and have access to leading Insurers in the market. The advice we give is on personal recommendation based on a fair and personal analysis of the market, however for some types insurance we deal predominantly with a single or limited number of Insurers which we have selected as offering value for money, quality cover and excellent service. In those circumstances where we are unable to provide a personal recommendation, we will provide you with the name of the Insurers which we may or do conduct business with. We will give you details of these arrangements before you make any commitment on any product we offer you. We will explain the main features of the product’s cover and benefits, any unusual restrictions and exclusions, any significant conditions or obligations and the period of cover. We will make a recommendation to you after we have assessed your needs or advise you if we are unable to place your insurance. In some circumstances we provide information only and do not therefore make a personal recommendation. The documentation we provide will make it clear whether the sale is provided on an advised or non-advised basis. We will also make clear in our documentation prior to conclusion of the contract areas where we are acting as agent for the client, the Insurer or both.
2. Who regulates us ?
We are authorised and regulated by the Financial Conduct Authority (FCA) and our FCA Registration No. is 306499. You can check this information on the FCA Register by telephoning 0845 606 1234 or by visiting the FCA website.
All premiums indicated are inclusive of Insurance Premium Tax (IPT), Value Added Tax (VAT), and charges as appropriate. You will usually not have to pay for our services – if we make a charge this will be clearly explained to you. Our earnings are paid to us at the time the premium is passed to the Insurer.
We accept payment by cheque payable to J L Morris (Insurance Brokers) Limited and BACS (Bank Transfer) to account number 52847004 – sort code 51-81-18. Should you be paying from a non-UK bank account please add £7.00 to the premium to cover our bank’s handling charge. The reference numbers you will need if paying from a non-UK bank account are: IBAN GB97NWBK51811852847004 IBAN BIC NWBKGB2L Should you require an instalment facility the method of operation and the charges will be explained to you. Some Insurers will accept payment by credit or debit card.
5. Information Provided
It is your responsibility to provide complete and accurate information at all times, including at the commencement of an insurance, its renewal and claims. You should take reasonable care to answer all our questions as accurately as possible. Should you fail to disclose material information when asked this could mean that part or all of any claim may not be paid. When we are acting for you in relation to insurance “wholly or mainly for purposes unrelated to your trade, business or profession” we (you, the client, and us, your Insurance Brokers) must proceed in accordance with the Consumer Insurance Act 2013. Any commercial client must always disclose all material information, whether a specific question has been asked, or not. There will be occasions when we are concerned with insurances that cover both domestic and business. In these circumstances we will ensure the relevant questions to each aspect of your insurance requirements are made known to you.
6. Confidentiality / Data Protection
All information supplied by you is only used by us in connection with administering your insurances. We act as Data Controller for the information you provide to us including individual, identification and financial details, policy history and special category data (such as medical or criminal history). Details of our legal basis for processing your information, together with details of any third party recipient whom it may be necessary to share your personal data with in order to fulfil the contract, retention period for data held, security of your data, your rights under the Data Protection Act 2018 (known as GDPR) including the right to complain can be found in our Privacy Notice on our website or is available on request. Where a credit check (see below) is carried out we do not see the results.
Should we fail in the high levels of service we aim to achieve please complain in writing to David J. Morris ACII, Chartered Insurance Broker, at the address shown below. Details of our formal Complaints Handling procedure can be provided if requested and is available on our website. You may also refer your complaint to the Financial Ombudsman Service. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We are required by the Financial Conduct Authority (FCA) to keep records and report information in regards to the complaints we receive, but not in a form which identifies the complainant. We usually have to disclose the complainant’s identity to whomever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. Should a complainant not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the “need to know” principle.
8. Handling Client and/or Insurer Money
Most premiums are held on a Risk Transfer basis. We will advise you when premiums are not held on a Risk Transfer basis. Your premiums are held in a Statutory Client Trust Account in accordance with FCA rules at NatWest. Payment of the premiums is deemed to be acceptance that our choice of banking arrangements is acceptable to you.
When we act as a sub-broker in the arrangement and management of your insurances, we will pass the premiums to the next broker, who must also follow FCA accounting rules.
9. Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS scheme and you may be entitled to compensation from the scheme, depending on the type of business and circumstances of the claim, should we be unable to meet our obligations. Further information about the scheme is available at www.fscs.org.uk
We will issue all relevant documentation to you in a timely manner. Documentation relating to your insurance will confirm the basis of the cover and provide details of the relevant Insurers. It is therefore important that the documentation is kept in a safe place, as you may need to refer to it or need it in order to make a claim. A new policy / policy document is not necessarily provided each year although a duplicate can be provided at any time upon request. You should always check the documentation to ensure that all the details are correct and should this not be the case please contact us immediately.
11. Sums Insured
Where the cover is based on a true sum insured, the responsibility remains with you to select the correct value. For buildings this will include debris removal, professional fees, statutory authority requirements, and the cost of labour and materials as supplied by the builder. For contents this will represent replacing all of the contents as new, at today’s prices. Where there are tax changes, such as VAT, it is your responsibility to advise us of the amended sum insured.
It is essential to notify us immediately of all incidents that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately, without acknowledgement. Only by providing prompt notification of incidents can your Insurer take steps to protect your interests. Your policy summary and/or policy document will provide you with details on who to contact to make a claim. Claims payment will be made in favour of you. Should you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request. Please contact us for guidance on claiming under your policy.
13. Credit Checks
Some insurers, so as to provide you with the most attractive premium, and/or to assess your credit rating for premium payment, will carry out a credit check. Unless you indicate to the contrary we will use these credit checks at inception and at each renewal.
Your policy document will detail your rights to cancel your insurance once you have taken it out. Depending on the type of policy you have purchased, you may be entitled to cancel within 14 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later. This is often referred to as “the Cooling Off Period”.
Where you cancel a policy before renewal you may be responsible for paying a charge to meet the cost of cover provided and any administration expenses. To enable your Insurer to process the cancellation, you will need to return both certificates and any official documents to our office within 30 days of your notice to cancel.
15. Non-Renewal or Cancellation during the lifetime of Claim
Should you decide not to renew the insurance, or to cancel the insurance, during the period in which a claim is being investigated, processed and settled, we reserve the right to consider ceasing acting for you in the handling of the claim.
16. Document Fees
For all polices incepting or renewing from 1st September 2017 we reserve the right to charge a documentation fee of £10.00 for a printed copy of policy wordings, schedules etc.
17. Personal Insurances
Where we have placed your personal insurances, e.g. home and motor insurances, for more than the last five years with the same Insurer, the FCA encourages you to “shop around”. We do this for you as not all insurances provide the same breadth of cover. We will point out the differences to you. Where your home insurance is placed with the same Insurer as your business (because your home and business are on the same site) we would not be treating our clients fairly to offer different Insurers for each element.
18. Consumer Credit
Under rules introduced by our regulating authority, the FCA, where a Client elects to pay by instalments, J.L. Morris has to assess whether or not the Client can afford the financial commitment of the credit arrangement. J.L. Morris will explain any additional costs or interest involved in paying by instalments in order to ensure that the Client understands the financial commitment they are undertaking and the risks for non-payment. As mentioned in paragraph 13 above, the Lender will probably carry out their own credit checks before accepting the Client’s application.
19. Non-Payment of Premiums
In the unfortunate event of non-payment, J.L. Morris will charge any court or legal costs involved in collecting the arrears to the Client.
20. How to contact us
J L MORRIS (Insurance Brokers) Limited
Manor House, 1 Macaulay Road,
Telephone : 01202 642840
E-Mail : email@example.com